The Official Tethered Together Refunds and Transfers Policy
Sometimes things come up and plans change. If you can’t make it to our event in 2019, we’ll miss you and hope you can make it another year!
Preparing to host our event costs money and involves months of preparation and planning because we work on our event year round. The closer we get to our start date, the more difficult and costly it is for us to change plans. We are able to offer event ticket refunds on a sliding scale depending on how close we are to the event. We also offer you the opportunity to transfer your ticket to another person as a gift or for a price you set between yourselves for a small administrative fee of $25. All requests need to be submitted by email to firstname.lastname@example.org and cannot be accepted any other way. When we state a date in this writing, we mean an email from the email address provided at your time of purchase timestamped by MIDNIGHT EST on that date to email@example.com.
In terms of attending the event, we consider tickets to be the property of the person whose legal name is specified as the attendee for the ticket. We will need the permission of this person to process a refund if the name of the attendee and the purchaser are not the same. Refunds are processed through EventBee only onto the original card used for purchase, which means that they credit to the person who initially purchased them. To be clear: if you purchase a ticket for another person, a refund will be issued to you only with the permission of the person whose name is attached to the ticket and we can only issue that refund to you as the original purchaser. If you are holding a ticket purchased by someone else, you cannot cash out the purchase value to yourself if you choose not to come nor can anyone reassign your ticket to a different person without your permission.
Refunds are offered on the following schedule to the original ticket purchaser:
100% of paid ticket price for requests made by 4 months pre-event (November 15th, 2018)
75% of paid ticket price for requests made by 3 months pre-event (December 15th, 2018)
50% of paid ticket price for requests made by 2 months pre-event (January 15th, 2019)
25% of paid ticket price for all requests made within 60 days of the event’s start date if and only if this request is in by our sales close date. (Between January 15th, 2019 and March 14th, 2019)
We want to provide you with the flexibility to sell or transfer as a gift those tickets to another person. We charge a $25 administration fee for ticket transfers as one strategy we employ for trying to keep ticket prices low overall and do require that all transfer requests are completed by March 1st so that we have time to update our records. We also have the same requirements of permission as stated above for refunds when a ticket is initially purchased by one person for another.
If you would like to transfer a ticket you have purchased for someone else, you must have their permission to make that transfer. If you would like to transfer a ticket purchased for you by some else, we need the permission of that person as well to make that transfer.
When you are ready to transfer, you must contact us at firstname.lastname@example.org using the email address associated with your initial event ticket purchase in order to complete the process. Please email us no later than March 1st, 2019 to complete your transfer.
Please include in your email the scene name of the person the ticket will be going to as well as a contact email address we can use to reach out to get their: legal name as shown on their legal photo ID, pronouns and badge information. As a reminder, all requests need to be submitted by March 1st, 2019 and confirmed by us in order to valid at our event.